Traveller Monks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website [www.travellermonks.com], book treks/trips, or use our services, including payments made via Razorpay. By using our website, you consent to the collection, use, and disclosure of your information as described in this policy.
1. Information We Collect When you interact with Traveller Monks, we collect the following information:
a) Personal Information: Name, email address, phone number, and postal address. Payment details (processed securely via Razorpay). Identification documents (if required for permits or trip registration).
b) Non-Personal Information: IP address, browser type, and device information. Cookies and tracking technologies to enhance your experience.
c) Transaction Information: Booking details (treks, trips, dates, amount paid). Invoice and transaction history.
d) User-Generated Content: Feedback, reviews, and trip experiences shared on our platform or social media.
2. How We Use Your Information We collect and use your data for: Processing bookings, payments, and trip registrations. Sending trip confirmations, updates, and important communications. Customer support and dispute resolution. Compliance with legal requirements. Improving our website, marketing, and services.
3. Payment Processing with Razorpay We use Razorpay as our payment gateway. When you make a payment, your card/bank details are securely processed by Razorpay and not stored on our servers. Razorpay complies with PCI-DSS standards to ensure secure transactions. For more information on Razorpay’s privacy practices, visit: Razorpay Privacy Policy
4. Information Sharing and Disclosure We do not sell or rent your personal data. However, we may share it with: Third-party service providers (payment processors, trekking guides, travel agencies). Legal authorities if required by law or fraud prevention.
5. Cookies and Tracking Technologies We use cookies to: Store your preferences and improve user experience. Analyze website traffic for optimization. Show relevant promotions and advertisements. You can manage or disable cookies through your browser settings.
6. Data Security We implement industry-standard security measures to protect your data. However, no system is completely secure, and we encourage safe online practices.
7. Your Rights You have the right to: Access, update, or delete your personal information. Opt-out of marketing communications. Request a copy of your data. To exercise these rights, contact us at [Insert Contact Email].
8. Changes to This Policy We may update this Privacy Policy as required. Any changes will be posted with the updated date. Continued use of our website implies acceptance of the revised policy.
9. Contact Us For any privacy concerns, reach out to: 📧 Email: travellermonks@gmail.com 📞 Phone: 8530-804-852 📍 Address: Prabhat colony, survay no. 133, Gurudwara Rd, walhekarwadi, chinchwad, Pune 411033

Welcome to Traveller Monks! By booking a trek or trip with us through [www.travellermonks.com], you agree to the following terms and conditions. Please read them carefully before using our services.
1. Introduction Traveller Monks (“we,” “us,” or “our”) organizes treks and trips for adventure enthusiasts. These Terms & Conditions govern the use of our website and services. By accessing our website or making a booking, you agree to be bound by these terms.
2. Eligibility You must be 18 years or older to book a trek/trip. For participants below 18 years, a parent/guardian’s consent is mandatory. You confirm that you are physically and mentally fit for the trek/trip.
3. Booking & Payment All bookings are confirmed only upon receiving full or partial payment. Payments are securely processed via Razorpay. We do not store any card or bank details. The booking confirmation email will be sent upon successful payment. Payment Methods: We accept payments via: ✅ Debit/Credit Cards ✅ UPI & Net Banking ✅ Wallets & Other Online Payment Modes For more details on Razorpay s security policies, visit: Razorpay Privacy Policy
4. Cancellation & Refund Policy a) Cancellation by Customer: Before 15 days: 90% refund Before 7 days: 50% refund Less than 7 days: No refund b) Cancellation by Traveller Monks: We may cancel or reschedule a trek due to unforeseen circumstances (weather, safety issues, government regulations). In such cases, we offer: Full refund or Option to reschedule the trip Refunds will be processed within 7-10 business days via the original payment method.
5. Health & Safety Participants must disclose any medical conditions before booking. Consumption of alcohol, drugs, or intoxicants during the trek is strictly prohibited. Follow the trek leader’s instructions at all times. Non-compliance may lead to trip cancellation without refund.
6. Liability & Responsibilities We take all necessary precautions for safety, but Traveller Monks is not responsible for injuries, accidents, or loss of property during the trek. You are responsible for obtaining travel insurance (if required).
7. Use of Website & Content You may not use our website for fraudulent or unlawful activities. All images, videos, and content on our website belong to Traveller Monks and cannot be used without permission.
8. Force Majeure We are not liable for any delay, cancellation, or loss caused by natural disasters, strikes, pandemic, lockdowns, government restrictions, or any other unforeseen events beyond our control.
9. Dispute Resolution & Governing Law In case of any disputes, we encourage amicable resolution through customer support. All disputes will be subject to [Insert Jurisdiction] laws and courts.
10. Changes to Terms & Conditions Traveller Monks reserves the right to modify these Terms & Conditions at any time. The updated version will be available on our website, and continued use of our services implies acceptance of the new terms.
11. Contact Information For any questions or concerns, reach out to us: 📧 Email: travellermonks@gmail.com 📞 Phone: 8530-804-852 📍 Address: Prabhat colony, survay no. 133, Gurudwara Rd, walhekarwadi, chinchwad, Pune 411033

Traveller Monks (www.travellermonks.com) provides treks and trips, which are experiential services rather than physical products. As such, our shipping and delivery terms are applicable to the confirmation of bookings and the delivery of travel-related information.
1. Service Confirmation & Delivery Once a customer successfully completes a booking on our website, a confirmation email is sent to the registered email ID. This email will contain: Booking details (trek/trip name, date, location, price, etc.) Payment confirmation receipt Essential travel information (meeting point, itinerary, packing list, emergency contacts, etc.) If you do not receive the confirmation email within 24 hours of booking, please check your spam folder or contact us at travellermonks@gmail.com.
2. Mode of Service Delivery Since we offer travel experiences and not physical goods, there is no physical shipping involved. Instead, all services are delivered in the following manner: Online Delivery: Booking confirmation and trip details are shared via email and SMS. On-Ground Service Delivery: The trek/trip starts as per the scheduled itinerary, and all services (transportation, accommodation, guided treks, etc.) are provided at the destination.
3. Estimated Delivery Time Instant confirmation: Once payment is successfully processed, the booking confirmation email is sent immediately. Trip-related information: Detailed instructions (including packing checklist, travel tips, and emergency contacts) will be sent 3-5 days before departure via email and WhatsApp.
4. Issues with Delivery If you do not receive your booking confirmation or trip details, please contact us immediately at: 📧 Email: travellermonks@gmail.com 📞 Phone: 8530-804-852 🌍 Website: www.travellermonks.com 📍 Address: Prabhat Colony, Survey No. 133, Gurudwara Rd, Walhekarwadi, Chinchwad, Pune 411033 Our team will re-send the details and ensure you have all necessary information before your trip.
5. Modifications to this Policy Traveller Monks reserves the right to modify this Shipping & Delivery Policy at any time. Any updates will be reflected on our website, and customers will be notified via email if applicable.

Cancellation & Refund Policy Effective Date: [Insert Date] At Traveller Monks (www.travellermonks.com), we aim to provide the best trekking and travel experiences. However, we understand that plans may change. This policy outlines the terms under which cancellations and refunds are processed.
1. Cancellation by the Customer
1.1 For Backpacking Expeditions and Long Treks (More than 4 nights): 30+ days before departure: Full refund in a Trek Panda coupon or monetary refund with a 15% cancellation charge. 20-30 days before departure: Monetary refund with a 50% cancellation charge. Less than 20 days before departure: No monetary refund; 50% refund in a Trek Panda coupon. Less than 15 days before departure: No refund. If unwell: No refund; you may find a replacement if needed.
1.2 For Sahyadri Treks/Camping and Weekend Backpacking Trips: 30+ days before departure: Full refund in a Trek Panda coupon or monetary refund with a 15% cancellation charge. 20-30 days before departure: Monetary refund with a 50% cancellation charge. Less than 20 days before departure: No monetary refund; 20% refund in a Trek Panda coupon if fully paid. Ticket transfer: 20% surcharge, subject to the organizers decision. No-show or illness: No refund; find a replacement if needed. Advance Booking amount: Non-refundable. Cancellation within 10 days of departure: No refund.
1.3 Last-Minute Cancellations No refunds will be issued for no-shows or last-minute cancellations.
2. Cancellation by Traveller Monks In rare cases where we must cancel a trek or tour due to unforeseen circumstances (bad weather, natural disasters, operational issues, or government restrictions), we offer: Full refund of the trip amount OR Trip rescheduling to a later date OR Credit voucher for future trips (valid for 1 year). Refund processing in such cases may take 7-10 business days.
3. Refund Process All refund requests must be made by emailing travellermonks@gmail.com with booking details and a reason for cancellation. Refunds will be processed through the original mode of payment. It may take 7-14 business days for the amount to reflect in your account, depending on your bank/payment provider.
4. Non-Refundable Components Certain costs are non-refundable, including: Advance booking amounts paid for hotel reservations, permits, or transportation. Processing fees charged by payment gateways (Razorpay, banks, UPI). Personal expenses like meals, gear rentals, or travel insurance.
5. Modifications & Transfers If you wish to reschedule your trip or transfer your booking to someone else, you must notify us at least 7 days before departure (for short trips) or 15 days before departure (for long tours). Rescheduling is subject to availability and may involve an additional cost. Trip Delays and Connecting Transport Failures: Traveller Monks will assist with alternate arrangements in case of delays, but participants bear associated costs.
6. Contact Us For cancellations, refunds, or modifications, please contact us: 📧 Email: travellermonks@gmail.com 📞 Phone: 8530-804-852 🌍 Website: www.travellermonks.com 📍 Address: Prabhat Colony, Survey No. 133, Gurudwara Rd, Walhekarwadi, Chinchwad, Pune 411033
7. Policy Updates Traveller Monks reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be reflected on our website.